Question 1

Do unused credits roll over to the next month?

Accepted Answer

Yes! All unused credits automatically roll over to the next month with no expiration date. This means you can save credits when you don't use them and combine them with the next month's allowance.

Question 2

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan anytime. When upgrading, you'll be charged the difference immediately and receive additional credits for the current billing period. Downgrades take effect at the end of your billing cycle.

Question 3

What if I need more reviews than my plan includes?

Accepted Answer

You can purchase additional reviews with a subscriber discount. Instead of $49.99 per review, you pay only $39.99 per review—that's $10 off for all one-time purchases.

Question 4

Is there a contract or long-term commitment?

Accepted Answer

No contracts at all. You can cancel your subscription anytime without penalties. We believe in earning your subscription through great service, not locking you in.

Question 5

When do I receive my monthly credits?

Accepted Answer

New credits are added to your account on the same day each month according to your billing cycle. Your unused credits never expire—they carry over and stack on top of your new monthly allowance.

Question 6

What's the word count limit?

Accepted Answer

The maximum size is 70,000 words or 50MB. If you need a higher word limit for a larger project, you can purchase more than one credit (as larger files require more compute and cost on our end), and we can waive the size limit. Email us at help@refine.ink and we'll make the necessary adjustments for you.

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